In order to provide you with the best possible service, we sometimes need to collect information about you. Propercornwall.co.uk (a Proper Group website) has a legitimate interest in processing such information for the reasons outlined below:
To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries
To provide you with the most user-friendly online navigation experience
This policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, app, social media pages or any future digital services or channels as they evolve.
Any personal information provided to us is controlled by Proper Group, Pampaluna, Antron Hill, Mabe, TR10 9JB.
Proper Cornwall may collect and process information about you at the point at which you interact with our products and services, as detailed below:
When you subscribe to our newsletter or updates
When you complete a survey or enter a competition
When you leave a review
When you follow us on our social media channels
Your Personal Information
All personal information you provide us with such as name, address, email etc will be held securely and we will not sell, rent or trade your personal information to third parties unless you give permission to do so. Once a payment is processed we do not retain your credit card number, and any information we do retain is held in our secure database. We also use your personal information to prevent or detect fraud or abuses of our website.
When you subscribe to our newsletter you consent to being sent news, information on products and special offers that we think may interest you. If you register with us you hereby grant permission for us to contact you in this way.
Newsletter recipients can opt-out of receiving further information from us at any time by emailing us at firstname.lastname@example.org or by clicking the ‘unsubscribe’ link found at the bottom of all newsletters.
Change of Details
To update any of your details such as email or address please email us at email@example.com
Proper Cornwall may retain all user information for 4 years after they last interacted with us. Where there has been a period of 4 years and there has been no interaction between us and yourself, your information is erased and securely disposed of.
Deletion of data
Your details will be deleted by us after a period of 4 years’ inactivity. If you do wish to have your data deleted before this period has elapsed, please write to the Data Protection Officer, Proper Cornwall, Pampaluna, Antron Hill, Mabe, TR10 9JB or email firstname.lastname@example.org
Under the Data Protection Act you have the right to request a copy of the personal information Proper Cornwall holds about you and to have any inaccuracies corrected. We require you to prove your identity with 2 pieces of approved identification.
If you are within the UK, please address requests the Data Protection Officer, Proper Cornwall, Pampaluna, Antron Hill, Mabe, TR10 9JB or email email@example.com
Methods of identification we will accept include:
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months)
Like many other websites, propercornwall.co.uk makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyse trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
A cookie is a small file that is automatically issued to your computer when you enter a website, and is stored by the browser on your computer’s hard drive. Cookies identify your computer. Cookies store some basic information that helps us to identify if a user of your computer has visited the Site before.
We may use third-party advertising companies to serve ads when you visit our website. These companies may use aggregated information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.